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Updated Privacy Policy for Text Messaging and Phone Communications

A to Z Home Repair WNY (\"we,\" \"us,\" or \"our\") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information, particularly your phone number, in connection with text messaging (SMS) communications sent via our dedicated business phone number through Jobber. This policy applies to communications related to scheduling, quotes, invoices, appointment reminders, service updates, and other transactional or informational messages about our home repair services in Western New York.

1. Information We Collect

When you provide your phone number (e.g., during a service request, quote, booking, or through our website/Client Hub), we collect:

Your mobile phone number.

Your name and any associated client details (e.g., address, service history) if linked to a job or account.

Message history, including the content of texts you send or receive.

We do not collect phone numbers for marketing purposes without your explicit consent. Most communications are transactional (related to services you've requested or are receiving).

2. How We Use Your Information

We use your phone number and related information solely to:

Send automated or manual text messages about your jobs, such as appointment confirmations, \"on my way\" notifications, reminders, quotes, invoices, and follow-ups.

Respond to texts you send to our dedicated number.

Improve our service delivery and customer experience.

Consent to receive these messages is obtained when you provide your phone number for a service-related purpose. Message and data rates may apply (as charged by your carrier). Message frequency varies based on your interactions with us.

3. Sharing Your Information

We do not sell, rent, or share your phone number or opt-in consent with third parties for their marketing purposes.

We may share information with:

Jobber (our service management platform) and necessary service providers (e.g., texting carriers) to deliver messages securely.

As required by law, to comply with legal processes, or to protect our rights/safety.

All third-party providers are required to maintain the confidentiality and security of your information.

4. Opt-Out and Choices

You can opt out of receiving text messages at any time by replying \"STOP\" (or similar keywords like \"UNSUBSCRIBE,\" \"END,\" \"CANCEL,\" or \"QUIT\") to any message from our dedicated number. You will receive a confirmation text, and no further messages will be sent unless you opt back in.

To opt back in, reply \"START\" or \"YES,\" or provide your number again for a new service request.

For help, reply \"HELP\" to any message, or contact us directly (see below).

Consent is not a condition of purchasing our services.

5. Data Security and Retention

We take reasonable measures to protect your information from unauthorized access, including using secure platforms like Jobber for messaging. However, no method of transmission is 100% secure.

We retain your phone number and message history as long as needed for service purposes, legal requirements, or dispute resolution. Opted-out numbers are suppressed from future messaging.

6. Changes to This Policy

We may update this policy periodically. Changes will be posted on our website (or Client Hub if applicable). Continued use of our services after changes constitutes acceptance.

7. Contact Us

If you have questions about this policy, your information, or to request access/deletion (where applicable), contact:

A to Z Home Repair WNY

Email: atozhomerepairwny@gmail.com

Phone: 716-393-8644

Address: PO Box 15, Alden, NY 14004

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Privacy policy

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